The U.S. Mint is
seeking public input through Nov. 30 concerning renewal
of currently approved information collection, including customer
satisfaction and opinion surveys and focus group interview.
The U.S. Mint posted the notice on the Federal
Register Nov. 6.
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The U.S. Mint currently contracts with the firm Naxion,
formerly National Analysts Worldwide, to conduct surveys
on customer satisfaction concerning existing products, potential
future products, the manner in which the products are delivered, and
the potential for increased customer demand.
Surveys are often conducted with Mint customers who have ordered
products in the past and are likely to do so in the future.
Brockage or contact mark? Mike Diamond explains.
Also in our Nov. 20 issue, a reader found a fascinating Barber
dime that’s over a century old; John Wexler profiled what makes it different.
Participation in the NAXION surveys of target customers is through
random selection. These are separate from the surveys often solicited
through pop-up requests when customers place an order online at www.usmint.gov. Customers have the
option to accept or decline the ipop-up nvitation for the customer
feedback surveys. The pop-up surveys are conducted by ForeSee.
The U.S. Mint estimates that more than 50,000 U.S. Mint customers
chose to accept the invitations to participate in customer
satisfaction surveys over a three-year period.
All written comments should be directed to Mary Ann Scharbrough,
Records Officer, Office of the Director, United States Mint, 801 Ninth
Street N.W., Washington, DC 20220; by telephone to 202-384–5805; or by
email to firstname.lastname@example.org.
Full details on the U.S. Mint customer feedback solicitation can be
found online here.