The plastic enclosure encasing the Series 2013 Federal Reserve note
in some packaging for the 2015 American $1 Coin and Currency set is
apparently coming apart, allowing the note to slip out of position and
stick to the adhesive intended to keep the packaging together.
“We are currently looking into the packaging issues for the 2015
American $1 Coin and Currency sets,” Adam Stump, deputy director of
the U.S. Mint’s Office of Corporate Communications, said via email
Sept. 3. “The sets were manually packaged in San Francisco through a
multi-step process. If for any reason within 21 days of receiving a
product a customer is dissatisfied with the purchase, a customer can
return the entire product for a refund. We apologize for any
inconvenience to our customers.”
The normal return privilege is generally seven days, but was
extended to 21 days for this product.
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While the sets were assembled manually at the San Francisco Mint,
the Native American dollar coin in the set was struck at the West
Point Mint and the $1 Federal Reserve note was printed by the Bureau
of Engraving and Printing at the BEP’s main factory, in Washington, D.C.
Coin World fielded a growing number of complaints from
collectors beginning Sept. 2. Having received the sets they ordered,
in almost every instance each set the complaining collectors received
contained a note that had slipped beyond the borders of its retaining
compartment in the packaging.
Many of these defective sets are being returned to the U.S. Mint for
replacement, according to the Mint customers who bought them.
The Mint incurs the expenses associated with each set’s return to
the Mint as well as the cost of shipping a replacement set and the
loss from the damaged packaging and notes.
The Mint will likely be able to use the coins from the returned
sets, since the coins are housed in plastic coin capsules.
Coin World’s post at its Facebook page (https://www.facebook.com/CoinWorld) generated a
number of collector responses; the post included reader images
illustrating the packaging problems. The packaging problems were also
fodder for discussion on the Collectors Universe U.S. Coin Forum at http://forums.collectors.com/.
The 2015 American $1 Coin & Currency set went on sale at noon
Eastern Time Aug. 24 at $14.95 each, with a household ordering limit
of five sets and product limit of 90,000.
The sets contain an Enhanced Uncirculated 2015-W Native American
dollar recognizing the Mohawk ironworkers on the reverse and a Series
2013 $1 Federal Reserve note from the Federal Reserve Bank of New York.
The note features a serial number beginning with “911,” in
recognition of the Mohawk ironworkers’ contributions to the
construction of the World Trade Center Twin Towers, as well as their
volunteer work in the recovery efforts following the terrorist attacks
of Sept. 11, 2001.
As of the Aug. 30 United States Mint sales report, 51,605 of the
sets were recorded sold, with 44,344 of those purchased on the opening
day of sales.
Here are some comments collectors posted on Coin World’s Facebook
page after seeing illustrated evidence of one of the sets with a
Raymond Munson: Ordered three sets, after the first day, prompt
confirmation, picked them up at Post Office this morning (9/3). Then
the fun set in. Only one of three ok, one bill about a quarter inch
off, another more than an inch, actually sticking out of the
packaging. Really bad quality control at a high price. Likely will not
David Lemme: The five sets I received were misaligned. The
bills were stuck in the adhesive. Sent all of them back.
Joseph Promisco: A couple of mine were like that.
Ken Lemke: Yes ... I ordered 2 sets ... the notes were ok but
the coins were not properly seated in the plastic capsules ... they
were wedged at an angle and very difficult to remove and reinsert properly.
Michael Bruni: Yes, I had this issue with one of my sets and
have returned it for replacement.
Cody Iannelli: Mine were fine all five of them.
Paul Medica III: I ordered a 5 lot, 3 out of 5 were way off center.
Tom Smalley: Bought two sets, got one like that, but I don’t
care because I’m more interested in the coin honoring my Mohawk ancestors.
Louis Golino: I also have one like that and have heard many
others received them too.
Johnny White: Mine is askew. I tried to shake it straight, but
it won’t budge.
Some users posted these comments to the Collectors Universe site:
mbogoman: Opened my second box of 5 yesterday. 4 out of the 5
dollar bills were way outside the window. All 4 were about an inch
into the cardboard and all 4 had visible creases. That makes 9 out of
10 that I received that had dollar bills way outside the window. QC
[quality control] definitely failed on these. I don’t know how you
could miss something so obvious. The only thing I can think is that
they aren’t looking at each and every one — maybe just looking at
every 50th one or something like that ...
Bochiman: The mint is REALLY making it much more difficult to
open the box than it used to be! The coins all look nice at a quick
glance. 3/5 of the paper bills were slightly askew. I was able to tap
the packaging and get them back straight ... not hung up on any glue.
The 5 SNs [serial numbers] were not sequential.
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