Coin World has been inundated with calls and email from
collectors concerned they were going to be double-billed by the U.S.
Mint for $4.95 shipping costs to receive a free promotional bag sent
separately from their orders of numismatic products.
In an April 10 email statement to Coin World, Tom Jurkowsky,
director of the U.S. Mint’s Office of Corporate Communications, said
customers will not be charged twice with the $4.95 shipping and
handling charge. The $4.95 charge customers had printed on the invoice
accompanying the bag was inclusive of the shipping charge for their
upcoming coin order, Jurkowsky said.
The promotional bags were shipped to customers in advance of
delivery of the coins and other products ordered, most of which
involved the 2014 National Baseball Hall of Fame (referred to as BBHoF
in the Mint’s statement) commemorative coins.
To show its customers appreciation for their support, on Feb. 20,
the U.S. Mint introduced the “We Love Our Customers” campaign,
offering a free, reusable bag bearing the Mint’s logo with any
purchase of $75 of Mint products.
Jurkowsky said April 10 that Mint officials received positive
feedback about the free bags from customers who ordered Mint products
at www.usmint.gov, and during the American Numismatic Association’s
National Money Show in New Orleans Feb. 27 to March 1.
At the time of the March 27 launch of sales of the Baseball
commemorative coins, the Mint had approximately 90,000 of the
promotional bags remaining in inventory, Jurkowsky said. Bags were
also distributed to customers who purchased Mint products during the
Whitman Baltimore Expo March 27 to 30.
“Because of the extremely high demand for the BBHoF products, the
limited supply of BBHoF inventory, and the fact that most customers
ordered more than one BBHoF product, we quickly realized that we had
to make a decision,” Jurkowsky said.
“Given our current order management system limitations, we were
unable to configure our system to stop the shipment of the bags to
customers while they waited for the delivery of their products.
“Unfortunately, we did not have time to clearly communicate to our
customers that the $4.95 shipping and handling fee they saw on their
invoice was inclusive of their upcoming coin order.
“In other words, customers will not get charged TWICE for shipping
of their coin products during this promotion.
“We regret that we did not convey this clearly enough and will take
customer comments into consideration for future promotions.”